Exceptional service tailored to your project
Many companies strive to provide exceptional service for their clients. At Maple, we also want to ‘delight’ you at every stage ― with processes, communications and project management that are all focused on your exact requirements. It’s a process, document control and communication framework for even the most complex solar shading installations.
Relevant, timely and accurate
We tailor our communications to meet the unique requirements of every construction project ― and every client. However, every single message or contact will always be:
• Relevant ― the information you need on the project
• Timely ― exactly when you need to be informed
• Accurate ― the right level of detail and precision
Satisfaction scoring
By monitoring performance across key areas (such as design services, project management, onsite cleanliness and customer satisfaction) we’re able to ensure consistent quality in the service we offer. We use a Net Promoter Score (NPS) to measure our customers’ experience, and consistently achieve scores of more than 90% across all performance areas.
